Customer Satisfaction Survey
Get more feedback from your customers
It’s all well and good when a customer leaves you a review through Google, Trustpilot or another review platform, but these reviews often lack the detail and only focus on one ‘great’ experience or one ‘bad’ experience.
Sending your customers a detailed survey asking them specific questions about your business, will allow you to understand how ALL your customers are feeling. Not just the ones who have left a review.
With our help we can send all your customers a Customer Satisfaction Survey and compile all results into a single report.
We build & send the survey. You relax
Tell us what what questions you would like to ask your customers and we do the rest. We will build the survey and send it for you.
Alternatively, if you need help with the questions, we can work with you and create questions that will help you understand your customer. In our experience, six to eight questions is a good number, balancing useful information returned whilst maximising the return rate from those surveyed.
Easy to understand report
Once the survey has been completed, we will collate all the answers and create a single, easy to understand report. From this you will be able to understand which areas of your business are doing well, which areas need improving and if your customers have any specific issues about the business.
Like the images on this page? Well, that is exactly the kind of report you will receive. Interested? Get in touch with us today.
